Term Conditions Page

Effective Date: 01 July 2026

Welcome to Nestora Shop, operated by Nestora Realty Private Limited.

These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of the website nestorain.shop ("Website") and your purchase of products available through our ecommerce platform.

By accessing, browsing, registering on, or using our Website, or by placing an order for any product, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please do not use our Website or purchase products through our platform.

1. ABOUT US

The Website is operated by:

Nestora Realty Private Limited

Address:
Office No. B-04, Building No. A-65,
Sector 4, Noida, Gautam Buddh Nagar,
Uttar Pradesh - 201301

Mobile: +91-9310142961 / +91-9084640708
Email: info@nestorain.shop
Website: nestorain.shop

Nestora Shop is an online ecommerce platform offering fashion products, apparel, accessories, and other merchandise that may be made available on the Website from time to time.

2. ELIGIBILITY TO USE THE WEBSITE

By using our Website, you represent that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide to us is accurate, complete, and up to date.
• You will use the Website only for lawful purposes.
• You will not use the Website in violation of any applicable law or regulation.

If you are using the Website on behalf of another person or entity, you confirm that you have the authority to accept these Terms & Conditions on their behalf.

3. ACCOUNT REGISTRATION

Certain features of our Website may require you to create an account.

When creating an account, you agree to:

• Provide accurate and complete information.
• Keep your account information updated.
• Maintain the confidentiality of your login credentials.
• Not share your account credentials with unauthorized persons.
• Immediately notify us if you suspect unauthorized access to your account.

You are responsible for all activities carried out through your account unless the activity occurred due to unauthorized access not caused by your negligence.

We reserve the right to suspend or terminate an account if we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms & Conditions.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, sizes, prices, and other information displayed on the Website are accurate.

However:

• Actual product colors may vary depending on your device or screen settings.
• Product images may differ slightly from the actual product.
• Product measurements may have minor variations.
• Product availability may change without prior notice.
• Packaging may vary from product images displayed on the Website.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

5. PRODUCT AVAILABILITY

All products displayed on the Website are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.
• Discontinue any product.
• Modify product specifications.
• Remove products from the Website.
• Cancel an order if a product becomes unavailable.

If a product becomes unavailable after you place an order, we may cancel the affected order or item and provide an applicable refund for any payment already received.

6. PRICES AND TAXES

All product prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may include applicable taxes where indicated on the Website.

Additional charges, including delivery or shipping charges, may apply depending on the order and delivery location.

We reserve the right to change product prices at any time without prior notice.

Any price change will not affect an order that has already been successfully confirmed, except where cancellation is required due to an obvious pricing or technical error.

7. PRICING ERRORS

We make reasonable efforts to maintain accurate product pricing on our Website.

However, technical or human errors may occasionally result in an incorrect price being displayed.

If a product is listed at an incorrect price due to an error, we reserve the right to:

• Cancel the order.
• Contact you to confirm whether you wish to proceed at the correct price.
• Refund any amount already paid for the cancelled order.

If we cancel an order due to a pricing error after payment has been received, the applicable amount will be refunded through the original payment method, subject to the applicable payment processing timelines.

8. ORDER PLACEMENT

To place an order, you may be required to provide information including:

• Full name.
• Mobile number.
• Email address.
• Billing address.
• Shipping address.
• Payment details or payment-related information.

You agree that all information provided by you is accurate and complete.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to accept, reject, or cancel an order, subject to applicable law.

9. ORDER ACCEPTANCE AND CONFIRMATION

Your order is considered accepted only when we confirm the order for processing.

We may refuse or cancel an order for reasons including:

• Product unavailability.
• Incorrect pricing or product information.
• Payment failure.
• Suspected fraud or unauthorized transactions.
• Incorrect or incomplete customer information.
• Delivery restrictions.
• Technical errors.
• Duplicate orders.
• Other circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method.

10. PAYMENT

We may provide different payment options, including:

• Credit cards.
• Debit cards.
• UPI.
• Net banking.
• Digital wallets.
• Other payment methods made available through the Website.

Payments may be processed through third-party payment gateways or payment service providers.

By making a payment, you confirm that you are authorized to use the selected payment method.

We are not responsible for unauthorized transactions caused by misuse of your payment credentials or failure to maintain the confidentiality of your payment information.

11. PAYMENT FAILURE

If a payment fails or the payment status is not successfully confirmed, the order may not be processed.

If your bank account or payment method has been debited but your order is not confirmed, please contact our Customer Support Team with the relevant transaction details.

We will investigate the transaction and take appropriate action in accordance with the payment status received from the relevant payment gateway or financial institution.

12. SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated delivery timeline displayed on the Website or communicated at the time of purchase.

Delivery timelines may vary depending on:

• Delivery location.
• Product availability.
• Courier partner.
• Weather conditions.
• Public holidays.
• Transportation disruptions.
• Other circumstances beyond our reasonable control.

We are not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered due to an incorrect or incomplete address, the customer may be responsible for any additional delivery charges, where applicable.

13. ORDER TRACKING

Where tracking facilities are available, customers may receive shipment tracking information through email, SMS, WhatsApp, or other available communication channels.

Tracking information is generally provided by the applicable logistics or courier partner.

Delivery status may be subject to updates or delays by the courier service provider.

14. CANCELLATION OF ORDERS

Customers may request cancellation of an order before the order is dispatched or shipped.

Once an order has been dispatched or handed over to a courier or logistics partner, cancellation may no longer be possible.

If cancellation is not possible after dispatch, the customer may receive the order and request a return if the product is eligible under our Return Policy.

We may also cancel an order in circumstances including:

• Product unavailability.
• Pricing or technical errors.
• Payment issues.
• Suspected fraudulent activity.
• Incorrect or incomplete information.
• Delivery restrictions.
• Other circumstances beyond our reasonable control.

Any eligible refund for a cancelled order will be processed in accordance with our Refund Policy.

15. RETURNS, REPLACEMENTS, AND REFUNDS

Returns, replacements, exchanges, and refunds are subject to our applicable policies published on the Website.

Customers are encouraged to review our:

• Return Policy
• Replacement Policy
• Refund Policy
• Cancellation Policy

before placing an order.

Products must meet the applicable eligibility requirements for returns or replacements.

We reserve the right to reject a return, replacement, or refund request if the product does not comply with the applicable policy requirements.

16. CUSTOMER RESPONSIBILITIES FOR RETURNS

Customers must ensure that returned products:

• Are unused and unworn.
• Are not washed.
• Are not damaged.
• Are not altered or modified.
• Have original tags attached, where applicable.
• Are returned in their original condition.
• Include original packaging, where applicable.

Products that do not meet the applicable return requirements may be rejected.

17. INTELLECTUAL PROPERTY

All content available on the Website, including but not limited to:

• Website design.
• Logos.
• Brand names.
• Product images.
• Photographs.
• Graphics.
• Text.
• Product descriptions.
• Videos.
• Icons.
• Software.
• Layout and visual elements.

is owned by or licensed to Nestora Realty Private Limited or its respective content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, transmit, sell, or commercially exploit any Website content without our prior written permission.

18. USER CONTENT AND REVIEWS

If the Website allows you to submit reviews, ratings, comments, photographs, or other content, you agree that:

• Your content must be truthful and accurate.
• Your content must not be unlawful, offensive, abusive, defamatory, or misleading.
• Your content must not infringe the rights of any third party.
• Your content must not contain malicious software or harmful code.
• You must not impersonate another person.

By submitting content to our Website, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and publish that content for purposes related to operating, promoting, and improving our services, subject to applicable law.

We reserve the right to remove or restrict any content that violates these Terms & Conditions or applicable law.

19. PROHIBITED USE

You agree not to:

• Use the Website for any unlawful purpose.
• Attempt to gain unauthorized access to the Website or its systems.
• Interfere with the security or operation of the Website.
• Use automated systems or bots to access the Website without permission.
• Copy or reproduce Website content without authorization.
• Upload viruses, malware, or harmful code.
• Engage in fraudulent activities.
• Provide false or misleading information.
• Use another person's account without authorization.
• Attempt to disrupt or overload our Website.
• Use the Website to violate any applicable law or regulation.

We reserve the right to restrict or terminate access to users who violate these Terms & Conditions.

20. THIRD-PARTY SERVICES AND LINKS

Our Website may contain links to third-party websites, payment gateways, logistics providers, social media platforms, or other external services.

These third-party services are governed by their own terms and privacy policies.

We are not responsible for the content, security, availability, or practices of third-party websites or services.

Your use of third-party services is at your own risk.

21. PRIVACY

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our Website, you acknowledge that you have read and understood our Privacy Policy.

22. DISCLAIMER

We make reasonable efforts to ensure that our Website is available and functional.

However, we do not guarantee that:

• The Website will always be available.
• The Website will be free from errors.
• The Website will be uninterrupted.
• All information will always be accurate or complete.
• The Website will be free from viruses or other harmful components.

The Website and its content are provided on an "as available" basis, subject to applicable law.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Nestora Realty Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to:

• Your use of the Website.
• Your inability to access the Website.
• Delays in delivery caused by third parties or circumstances beyond our reasonable control.
• Unauthorized access resulting from circumstances beyond our reasonable control.
• Errors or interruptions in third-party payment services.
• Third-party services or websites.
• Events beyond our reasonable control.

Nothing in these Terms & Conditions shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

24. FORCE MAJEURE

We shall not be responsible for any delay, failure, or inability to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters.
• Floods.
• Earthquakes.
• Fire.
• Epidemics or pandemics.
• Government restrictions.
• War.
• Civil unrest.
• Strikes.
• Transportation disruptions.
• Internet or telecommunications failures.
• Power failures.
• Cybersecurity incidents.
• Other unforeseen events beyond our reasonable control.

25. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Nestora Realty Private Limited, its employees, officers, representatives, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms & Conditions.
• Your misuse of the Website.
• Your violation of applicable laws.
• Your infringement of third-party rights.
• Information or content submitted by you.

26. SUSPENSION OR TERMINATION

We reserve the right to suspend or terminate your access to the Website or your account if:

• You violate these Terms & Conditions.
• You engage in fraudulent or unlawful activities.
• You misuse the Website.
• You provide false or misleading information.
• We are required to do so by law.
• We reasonably believe that your activities may harm our Website, business, customers, or third parties.

Termination will not affect any rights or obligations that accrued before termination.

27. GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising from or relating to these Terms & Conditions or your use of the Website shall be subject to the jurisdiction of the competent courts in Noida, Uttar Pradesh, India.

28. CHANGES TO THESE TERMS & CONDITIONS

We may update or modify these Terms & Conditions from time to time to reflect:

• Changes in our business operations.
• Changes in our products or services.
• Changes in applicable laws or regulations.
• Changes in technology or Website functionality.

The updated Terms & Conditions will be published on this page with a revised effective or updated date.

We encourage you to review these Terms & Conditions periodically.

Your continued use of the Website after updated Terms & Conditions are published constitutes your acknowledgment and acceptance of the changes, to the extent permitted by applicable law.

29. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue to remain in full force and effect.

30. ENTIRE AGREEMENT

These Terms & Conditions, together with our Privacy Policy, Return Policy, Refund Policy, Cancellation Policy, Shipping Policy, and other applicable policies published on the Website, constitute the entire agreement between you and Nestora Realty Private Limited regarding your use of the Website and purchase of products.

31. CONTACT US

If you have any questions, concerns, complaints, or requests regarding these Terms & Conditions, please contact us:

Nestora Realty Private Limited

Address:
Office No. B-04, Building No. A-65,
Sector 4, Noida, Gautam Buddh Nagar,
Uttar Pradesh - 201301

Mobile: +91-9310142961 / +91-9084640708
Email: info@nestorain.shop
Website: nestorain.shop