Refund Policy
Last Updated: 01 July 2026
Thank you for shopping with Nestora Shop, operated by Nestora Realty Private Limited.
This Refund Policy explains the terms and conditions applicable to refunds for products purchased through our ecommerce Website nestorain.shop ("Website").
By placing an order through our Website, you agree to comply with this Refund Policy, along with our applicable Terms & Conditions, Return Policy, Replacement Policy, and Cancellation Policy.
1. REFUND ELIGIBILITY
Refunds may be provided in accordance with our applicable policies and the circumstances of the order.
A refund may be applicable in situations including:
- An eligible order is successfully cancelled before dispatch.
- An eligible product is returned and the return is approved.
- A product is unavailable after an order has been placed and payment has been received.
- A customer receives an incorrect, damaged, or defective product and a refund is approved.
- A duplicate payment is successfully verified.
- An order is cancelled by us after payment has been received.
- Other circumstances where a refund is required under our policies or applicable law.
All refunds are subject to verification and eligibility requirements.
2. REFUND FOR RETURNED PRODUCTS
If a customer wishes to return an eligible product, the return request must be submitted within the applicable return period specified in our Return Policy.
Once the returned product is received and inspected, the refund will be processed if the return meets the applicable eligibility requirements.
Products that do not meet the requirements of our Return Policy may not qualify for a refund.
3. REFUND PROCESS
Once a refund is approved, the eligible refund amount will generally be processed through the same payment method used for the original transaction.
The refund may generally take 3 to 5 business days to be processed or reflected in the customer's account after the refund has been approved and initiated.
The actual time taken for the refund to appear in the customer's account may vary depending on:
- Bank.
- Payment gateway.
- Card issuer.
- UPI provider.
- Digital wallet provider.
- Other financial institution or payment service provider.
We are not responsible for delays caused by third-party financial institutions or payment service providers after the refund has been successfully initiated by us.
4. DUPLICATE PAYMENT
If a customer accidentally makes two successful payments for the same order or transaction, the duplicate payment will be reviewed and verified.
Once the duplicate payment is confirmed, the additional amount will generally be refunded through the same payment method used for the original transaction.
The refund may generally take 3 to 5 business days to be processed or reflected in the customer's account, depending on the applicable payment service provider or financial institution.
Customers may be required to provide transaction details or other information to help us verify the duplicate payment.
5. REFUND FOR CANCELLED ORDERS
If a prepaid order is successfully cancelled before dispatch and the cancellation is eligible for a refund, the applicable refund amount will generally be processed through the original payment method.
If an order is cancelled by Nestora Shop after payment has been received, the eligible amount will generally be refunded through the original payment method.
Refund processing may generally take 3 to 5 business days, subject to the applicable payment processing timelines.
6. CASH ON DELIVERY ORDERS
For eligible Cash on Delivery ("COD") orders, refunds may be processed through an available electronic payment method or bank account, subject to verification.
Customers may be required to provide accurate bank account or payment details to process the refund.
We are not responsible for delays caused by incorrect, incomplete, or inaccurate refund information provided by the customer.
7. SHIPPING AND DELIVERY CHARGES
Unless otherwise specified or required under applicable law, original shipping, delivery, convenience, or other applicable charges may be non-refundable.
Where a return is due to an incorrect, damaged, or defective product attributable to us, the applicable refund or resolution will be determined after reviewing the circumstances of the case.
8. REFUND FOR DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect product, please contact our Customer Support Team as soon as possible after delivery.
We may request photographs, videos, packaging details, or other information to verify the issue.
After verification, we may offer an appropriate resolution, which may include:
- Replacement.
- Exchange.
- Refund.
- Other applicable resolution.
If a refund is approved, it will be processed in accordance with this Refund Policy.
9. REFUND AFTER PRODUCT INSPECTION
For returned products, the refund process may begin only after the returned product has been received and inspected.
The product must meet the applicable conditions specified in our Return Policy.
If the returned product:
- Has been used or worn.
- Has been washed.
- Is damaged due to customer handling.
- Has been altered or modified.
- Is missing original tags or labels, where applicable.
- Is missing original packaging, where applicable.
- Does not match the product originally purchased.
the return may be rejected and a refund may not be provided.
10. PARTIAL REFUNDS
In certain circumstances, only a partial refund may be applicable.
This may occur where:
- Only part of an order is cancelled.
- Only certain products in an order are eligible for return.
- Applicable non-refundable charges are deducted.
- The refund is limited to the eligible product value.
The applicable refund amount will be determined based on the specific circumstances of the order and our applicable policies.
11. REFUND NOT RECEIVED
If you have received confirmation that your refund has been processed but the amount has not yet appeared in your account, please:
- Check your bank or payment account statement.
- Contact your bank or payment service provider.
- Allow the applicable processing time for the transaction to be completed.
If you still do not receive the refund after the applicable processing period, please contact our Customer Support Team with:
- Order number.
- Transaction reference number.
- Refund reference number, if available.
- Payment details related to the transaction.
We will review the refund status and assist you accordingly.
12. PAYMENT FAILURE OR PAYMENT REVERSAL
If a payment fails but the amount is deducted from your bank account or payment method, the transaction may be automatically reversed by the payment gateway or financial institution.
If the amount is not automatically reversed within the applicable processing period, please contact our Customer Support Team with the transaction details.
We will verify the payment status with the relevant payment service provider and take appropriate action.
13. REFUND FOR UNAVAILABLE PRODUCTS
If a product becomes unavailable after an order has been successfully placed and payment has been received, we may cancel the affected order or product.
In such cases, the eligible amount paid for the unavailable product will generally be refunded through the original payment method.
14. REFUND FOR FRAUDULENT OR UNAUTHORIZED TRANSACTIONS
If a transaction is suspected to be fraudulent or unauthorized, we may investigate the transaction before processing any refund.
Customers should immediately contact us if they believe that an unauthorized transaction has been made using their account.
We may request additional information or documentation to verify the transaction and determine the appropriate action.
15. REFUND PROCESSING TIMELINE
Once a refund is approved and initiated, it may generally take 3 to 5 business days to be processed or reflected in the customer's account.
The actual timeline may vary depending on the payment method and the processing time of the relevant bank, payment gateway, card issuer, UPI provider, or financial institution.
16. REFUND AND RETURN POLICY RELATIONSHIP
Refunds for returned products are subject to the conditions specified in our Return Policy.
Customers are encouraged to review the Return Policy before submitting a return request.
Approval of a return request does not automatically guarantee a refund until the returned product has been received and successfully inspected, where applicable.
17. CHANGES TO THIS REFUND POLICY
We may update or modify this Refund Policy from time to time to reflect changes in our business practices, payment methods, refund procedures, services, or applicable laws.
Any updated version will be published on this page with a revised Last Updated date.
We encourage customers to review this policy periodically.
18. CONTACT US
For refund-related questions, refund status inquiries, or assistance, please contact us:
Nestora Realty Private Limited
Address:
Office No. B-04, Building No. A-65,
Sector 4, Noida, Gautam Buddh Nagar,
Uttar Pradesh - 201301
Email: info@nestorain.shop
Mobile: +91-9310142961 / +91-9084640708
Website: https://nestorain.shop/
