Return Policy Page

Last Updated: 01 July 2026

Thank you for shopping with Nestora Shop, operated by Nestora Realty Private Limited.

We want you to have a satisfactory shopping experience. This Return Policy explains the terms and conditions applicable to products purchased through our ecommerce Website nestorain.shop ("Website").

By placing an order through our Website, you agree to comply with this Return Policy, along with our applicable Terms & Conditions, Refund Policy, Replacement Policy, and Cancellation Policy.

1. RETURN ELIGIBILITY

Customers may request a return for an eligible product if they are not satisfied with their purchase, subject to the conditions and timelines mentioned in this policy.

The return request must be submitted through the available return process on the Website or by contacting our Customer Support Team.

Return requests submitted after the applicable return period may not be accepted.

2. CONDITIONS FOR RETURN

To be eligible for a return, the product must generally:

• Be unused and unworn.
• Be unwashed and free from any stains, odors, or damage caused by the customer.
• Be in its original condition.
• Have all original tags, labels, and accessories attached, where applicable.
• Be returned in its original packaging, where applicable.
• Not have been altered, modified, or repaired by the customer.
• Be accompanied by the relevant order details or proof of purchase.

We reserve the right to inspect returned products before approving a return.

A return may be rejected if the product does not meet the applicable return conditions.

3. HOW TO REQUEST A RETURN

To initiate a return, please contact our Customer Support Team using the contact details provided below or use the return facility available through your account, where applicable.

Please provide:

• Order number.
• Customer name.
• Registered mobile number.
• Registered email address.
• Product details.
• Reason for return, where applicable.

Our Customer Support Team may request additional information, photographs, or videos to verify the product and return request.

Please do not send any product back to us without first receiving return instructions from our Customer Support Team.

4. RETURN SHIPPING

Depending on the reason for the return and the applicable return conditions:

• Return shipping may be arranged by us through our logistics partner.
• The customer may be required to arrange and bear the cost of returning the product.
• Return shipping charges may be deducted from the eligible refund amount, where applicable.

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, we will review the matter and take appropriate action in accordance with our policies.

5. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a product that is damaged or defective, please contact our Customer Support Team as soon as possible after delivery.

We may request photographs or videos of:

• The product.
• The damaged or defective portion.
• The product packaging.
• Shipping labels or other relevant information.

After verification, we may offer an appropriate resolution, which may include:

• Replacement.
• Exchange.
• Refund.
• Other applicable resolution.

The final resolution will be determined based on the nature of the issue, product availability, and applicable policies.

6. INCORRECT OR MISSING PRODUCTS

If you receive a product that is different from the product ordered or if any item is missing from your order, please contact our Customer Support Team as soon as possible.

After verifying the issue, we may arrange an appropriate resolution, which may include:

• Replacement of the incorrect product.
• Delivery of the missing item, where applicable.
• Refund for the affected product.
• Other appropriate resolution.

7. PRODUCTS NOT ELIGIBLE FOR RETURN

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Non-returnable products, if any, will be clearly identified on the relevant product page or at the time of purchase.

Products that are:

• Used or worn.
• Washed.
• Damaged due to customer handling.
• Altered or modified.
• Missing original tags or labels, where applicable.
• Missing original packaging, where applicable.
• Returned without following the required return process.

may not be eligible for return.

8. RETURN INSPECTION

Once the returned product is received, it may be inspected to verify its condition and eligibility.

The return will be processed only after the product passes the applicable quality and eligibility checks.

If the returned product does not meet the requirements of this Return Policy, we reserve the right to reject the return.

In such cases, the product may be sent back to the customer, and applicable shipping charges may apply.

9. REFUNDS FOR APPROVED RETURNS

Once a return is approved and processed, the eligible refund will generally be issued through the same payment method used for the original transaction.

The refund may be processed after the returned product has been received and successfully inspected.

The refund processing time may generally take 3 to 5 business days after the return has been approved and processed.

The actual time taken for the refund to appear in your account may vary depending on your bank, payment gateway, card issuer, UPI provider, or other financial institution.

Any applicable shipping or delivery charges may be non-refundable, subject to the circumstances of the return and applicable law.

10. RETURN AND REFUND FOR CASH ON DELIVERY ORDERS

For eligible Cash on Delivery ("COD") orders, refunds may be processed through an available electronic payment method or bank account, subject to verification and the information provided by the customer.

Customers may be required to provide accurate bank account or payment details for processing the refund.

We are not responsible for delays resulting from incorrect or incomplete refund information provided by the customer.

11. EXCHANGE OR REPLACEMENT

Where an exchange or replacement option is available, customers may request an exchange or replacement in accordance with our Replacement Policy.

Exchange or replacement requests are subject to:

• Product availability.
• Eligibility requirements.
• Applicable timelines.
• Quality inspection.

If the requested product is unavailable, an eligible refund may be provided in accordance with our Refund Policy.

12. RETURN REQUEST CANCELLATION

A customer may request cancellation of a return request before the return pickup or return shipment has been completed.

Once the return process has been completed or the product has been received and processed, cancellation of the return request may no longer be possible.

13. MULTIPLE PRODUCTS IN ONE ORDER

If an order contains multiple products, customers may be required to initiate a separate return request for each eligible product.

The eligibility of each product will be assessed separately in accordance with this Return Policy.

14. RETURN PICKUP

Where return pickup is available, we may arrange pickup through our logistics or courier partners.

Customers must ensure that the product is properly packed and ready for pickup in accordance with the return instructions provided by us.

If a scheduled pickup fails due to the customer's unavailability or failure to provide the product, additional pickup attempts may be subject to availability and applicable conditions.

15. RETURN WITHOUT PRIOR APPROVAL

Customers should not send products directly to our registered office address or any other address without receiving prior return instructions from our Customer Support Team.

Products sent without an approved return request may not be accepted or processed.

16. POLICY FOR FRAUDULENT OR ABUSIVE RETURNS

We reserve the right to restrict, suspend, or refuse return requests if we identify patterns of:

• Repeated fraudulent returns.
• Abuse of the return policy.
• False claims.
• Intentional product damage.
• Returning products different from those purchased.
• Any other misuse of the return process.

Any action taken under this section will be subject to applicable law.

17. CHANGES TO THIS RETURN POLICY

We may update or modify this Return Policy from time to time to reflect changes in our business practices, products, services, logistics arrangements, or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this policy periodically.

18. CONTACT US

For return requests, return-related questions, or assistance, please contact us:

Nestora Realty Private Limited

Address:
Office No. B-04, Building No. A-65,
Sector 4, Noida, Gautam Buddh Nagar,
Uttar Pradesh - 201301

Email: info@nestorain.shop
Mobile: +91-9310142961 / +91-9084640708

Website: https://nestorain.shop/