Cancellation Policy

Last Updated: 01 July 2026

Thank you for shopping with Nestora Shop, operated by Nestora Realty Private Limited.

This Cancellation Policy explains the terms and conditions applicable to the cancellation of orders placed through our ecommerce Website nestorain.shop ("Website").

By placing an order through our Website, you agree to comply with this Cancellation Policy, along with our applicable Terms & Conditions, Return Policy, and Refund Policy.

1. CANCELLATION BY CUSTOMER

Customers may request cancellation of an order before the order has been dispatched or handed over to our courier or logistics partner.

To request cancellation, customers should contact our Customer Support Team as soon as possible after placing the order.

Cancellation requests can be submitted through the available cancellation option on the Website, where applicable, or by contacting us using the details provided in the Contact Us section.

We will make reasonable efforts to process cancellation requests; however, cancellation cannot be guaranteed once an order has entered the processing, packing, or shipping stage.

2. CANCELLATION AFTER DISPATCH

Once an order has been dispatched or handed over to a courier or logistics partner, it may not be possible to cancel the order.

In such cases, customers may:

• Accept the delivery and request a return, if the product is eligible under our Return Policy; or
• Refuse delivery, where permitted by the courier or logistics partner.

Any return or refund resulting from a post-dispatch cancellation request will be handled in accordance with our applicable Return Policy and Refund Policy.

3. HOW TO REQUEST ORDER CANCELLATION

To request cancellation of an order, please contact our Customer Support Team with the following information:

• Order number.
• Customer name.
• Registered mobile number.
• Registered email address.
• Reason for cancellation, where applicable.

Please contact us as soon as possible after placing your order to increase the possibility of successful cancellation before dispatch.

4. CANCELLATION CONFIRMATION

A cancellation request is not considered successful until it has been confirmed by us.

Customers may receive cancellation confirmation through email, SMS, WhatsApp, or other available communication channels.

If the order has already been processed or dispatched before the cancellation request is received or processed, the cancellation may not be possible.

5. REFUND FOR CANCELLED PREPAID ORDERS

If a prepaid order is successfully cancelled before dispatch, the eligible refund will generally be processed through the same payment method used for the original transaction.

The refund may generally take 3 to 5 business days to be processed or reflected in the customer's account, depending on the payment method and the applicable bank, payment gateway, card issuer, UPI provider, or financial institution.

The actual time taken for the refund to appear in the customer's account may vary depending on the relevant payment service provider.

6. CASH ON DELIVERY ORDERS

If a Cash on Delivery ("COD") order is successfully cancelled before dispatch, no refund will generally be applicable because payment has not yet been collected.

If a COD order has already been dispatched, cancellation may no longer be possible. In such cases, the customer may need to accept the delivery and request a return in accordance with our Return Policy, where applicable.

7. CANCELLATION BY NESTORA SHOP

We reserve the right to cancel an order, fully or partially, in circumstances including:

• Product unavailability.
• Incorrect or inaccurate product information.
• Pricing or technical errors.
• Payment failure or payment verification issues.
• Suspected fraudulent or unauthorized transactions.
• Incorrect or incomplete customer information.
• Inability to deliver to the provided address.
• Delivery restrictions.
• Duplicate orders.
• Violation of our Terms & Conditions.
• Other circumstances beyond our reasonable control.

If we cancel a prepaid order after payment has been received, the eligible amount will be refunded through the original payment method, subject to applicable payment processing timelines.

8. PARTIAL CANCELLATION

Where an order contains multiple products, customers may be permitted to cancel individual products before dispatch, subject to the status of the order.

If one or more products have already been dispatched, only the products that have not yet entered the shipping process may be eligible for cancellation.

Any applicable refund for successfully cancelled products will be processed in accordance with our Refund Policy.

9. DUPLICATE ORDERS

If you accidentally place the same order more than once, please contact our Customer Support Team immediately.

We will make reasonable efforts to cancel duplicate orders before dispatch.

If the duplicate order has already been dispatched, cancellation may not be possible, and the customer may need to follow the applicable return process.

10. CANCELLATION DUE TO PAYMENT ISSUES

An order may be automatically cancelled if:

• Payment is unsuccessful.
• Payment authorization fails.
• Payment status cannot be verified.
• The payment transaction is reversed or declined.
• Required payment confirmation is not received.

If an amount has been deducted from your account despite the order being cancelled or not confirmed, please contact our Customer Support Team with the relevant transaction details.

We will review the payment status and take appropriate action based on the confirmation received from the relevant payment gateway or financial institution.

11. REFUND AFTER ORDER CANCELLATION

Where a refund is applicable following successful cancellation, the refund will be processed in accordance with our Refund Policy.

Any applicable shipping, delivery, convenience, or other charges may be non-refundable, subject to the circumstances of the cancellation and applicable law.

12. CANCELLATION AFTER DELIVERY

Orders cannot be cancelled after they have been successfully delivered.

If you wish to return a product after delivery, you may submit a return request if the product is eligible under our Return Policy.

The return and refund process will then be governed by our applicable Return Policy and Refund Policy.

13. FRAUDULENT OR ABUSIVE CANCELLATIONS

We reserve the right to restrict or refuse cancellation requests in cases involving suspected:

• Fraudulent activity.
• Abuse of cancellation or refund policies.
• Misuse of customer accounts.
• Repeated suspicious orders or cancellations.
• Other unlawful or abusive activities.

Any action taken under this section will be subject to applicable law.

14. CHANGES TO THIS CANCELLATION POLICY

We may update or modify this Cancellation Policy from time to time to reflect changes in our business practices, services, order processing procedures, or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this policy periodically.

15. CONTACT US

For order cancellation requests or cancellation-related questions, please contact us:

Nestora Realty Private Limited

Address:
Office No. B-04, Building No. A-65,
Sector 4, Noida, Gautam Buddh Nagar,
Uttar Pradesh - 201301

Email: info@nestorain.shop
Mobile: +91-9310142961 / +91-9084640708

Website: https://nestorain.shop/