Privacy Policy Page

Effective Date: 01 July 2026

Nestora Realty Private Limited ("Nestora Shop", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of our customers and visitors.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your information when you visit or use our website nestorain.shop ("Website"), create an account, place an order, purchase products, contact customer support, or otherwise interact with our services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or provide your personal information to us.

1. ABOUT US

The Website is operated by:

Nestora Realty Private Limited

Address:
Office No. B-04, Building No. A-65,
Sector 4, Noida, Gautam Buddh Nagar,
Uttar Pradesh - 201301

Mobile: +91-9310142961 / +91-9084640708
Email: info@nestorain.shop
Website: nestorain.shop

Nestora Shop operates an online ecommerce platform through which customers can purchase fashion products, apparel, accessories, and other merchandise that may be offered on the Website from time to time.

2. INFORMATION WE COLLECT

We may collect different types of information depending on how you interact with our Website.

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Full name.
• Email address.
• Mobile or telephone number.
• Billing address.
• Shipping or delivery address.
• City, state, country, and postal code.
• Account login information.
• Order details.
• Return, refund, and exchange information.
• Customer support communications.
• Information you provide when submitting reviews or feedback.
• Any other information you voluntarily provide to us.

You may choose not to provide certain information. However, some information may be necessary to create an account, process an order, deliver products, process payments, or provide certain services.

3. ORDER AND TRANSACTION INFORMATION

When you place an order through our Website, we may collect and process information related to your transaction, including:

• Order number.
• Products purchased.
• Product quantity and other order details.
• Order value.
• Billing and shipping details.
• Payment status.
• Transaction reference information.
• Delivery and tracking information.
• Return, refund, or exchange information.

We use this information to process and fulfil your orders and provide customer support.

4. PAYMENT INFORMATION

We may offer payment options such as:

• Credit cards.
• Debit cards.
• UPI.
• Net banking.
• Digital wallets.
• Other payment methods made available through the Website.

Payments may be processed through third-party payment gateways and payment service providers.

We generally do not store complete credit card, debit card, CVV, PIN, or other sensitive banking credentials on our own servers.

Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.

5. INFORMATION COLLECTED AUTOMATICALLY

When you visit or use our Website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Device identifiers.
• Date and time of access.
• Pages visited.
• Website navigation information.
• Referring website or source.
• General location information derived from your IP address.
• Information about how you interact with our Website.

We may use this information to maintain, secure, analyze, and improve our Website and services.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies.

Cookies are small text files stored on your device that help websites recognize your browser and remember certain information.

We may use cookies to:

• Keep our Website functioning properly.
• Remember your preferences.
• Maintain your shopping cart.
• Improve your browsing experience.
• Understand Website usage and traffic.
• Analyze Website performance.
• Improve our products and services.
• Provide relevant content or marketing, where permitted.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the Website.

7. INFORMATION FROM THIRD PARTIES

We may receive certain information from third parties when you interact with services connected to our Website.

These third parties may include:

• Payment service providers.
• Delivery and logistics partners.
• Technology service providers.
• Analytics providers.
• Advertising and marketing platforms.
• Social media platforms.
• Customer communication service providers.

The information we receive depends on the services you use and the permissions or preferences you have provided to the relevant third party.

8. HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:

8.1 Order Processing

To:

• Process and confirm your orders.
• Process payments.
• Arrange shipping and delivery.
• Provide order tracking information.
• Handle cancellations, returns, refunds, and exchanges.

8.2 Customer Support

To:

• Respond to your questions and requests.
• Resolve complaints and disputes.
• Provide assistance regarding orders and products.
• Communicate with you about your account or transactions.

8.3 Website Operations

To:

• Operate and maintain our Website.
• Improve Website functionality.
• Personalize your shopping experience.
• Understand customer preferences.
• Improve our products and services.

8.4 Security and Fraud Prevention

To:

• Detect and prevent fraudulent transactions.
• Protect our Website and systems.
• Prevent unauthorized access.
• Investigate suspicious or unlawful activities.
• Enforce our Terms and Conditions.

8.5 Communications

We may use your contact information to send:

• Order confirmations.
• Payment notifications.
• Shipping updates.
• Delivery notifications.
• Return and refund updates.
• Account-related communications.
• Important service announcements.

Where permitted by applicable law and subject to your preferences, we may also send promotional communications about products, offers, or services.

9. MARKETING AND PROMOTIONAL COMMUNICATIONS

If you have opted to receive promotional communications from us, we may contact you through:

• Email.
• SMS.
• Phone calls.
• WhatsApp.
• Other available communication channels.

You may opt out of promotional communications at any time by:

• Using the unsubscribe option provided in promotional emails.
• Following the opt-out instructions in messages, where available.
• Contacting us at info@nestorain.shop.

Please note that even if you opt out of promotional communications, we may continue to send essential service-related communications, such as order confirmations, payment updates, delivery notifications, and important account information.

10. SHARING OF INFORMATION

We may share necessary information with trusted third parties when required to provide our services or fulfil legitimate business purposes.

These third parties may include:

• Payment gateway providers.
• Banks and payment service providers.
• Courier and logistics companies.
• Shipping and delivery partners.
• Website hosting providers.
• IT and technology service providers.
• Customer support providers.
• Analytics and performance service providers.
• Marketing and communication service providers.
• Fraud prevention and security service providers.
• Professional advisors.
• Government authorities and law enforcement agencies where required by law.

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information as a standalone commercial product.

11. PAYMENT SERVICE PROVIDERS

When you make a payment through our Website, your payment information may be processed by third-party payment gateway providers.

Such providers may collect, process, and store payment-related information in accordance with their own terms, privacy policies, and security practices.

We recommend reviewing the privacy policies of the relevant payment service providers for information about how they process your payment data.

12. SHIPPING AND LOGISTICS PARTNERS

To deliver your order, we may share necessary information with our shipping and logistics partners.

This information may include:

• Name.
• Mobile number.
• Shipping address.
• Order details.

This information is shared only to facilitate order delivery, tracking, customer communication, and related services.

13. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access.
• Unauthorized disclosure.
• Loss.
• Misuse.
• Alteration.
• Destruction.

We may use security measures such as access controls, encryption where appropriate, secure server technologies, and other safeguards.

However, no method of electronic transmission or storage over the Internet can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

14. DATA RETENTION POLICY

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, provide our products and services, maintain business and transaction records, resolve disputes, prevent fraud, enforce our agreements, and comply with applicable legal, tax, accounting, and regulatory requirements.

a. General Retention

We retain your information only for as long as reasonably necessary to fulfil the purposes for which it was collected or as required or permitted by applicable law.

b. Personal Information

We may retain your personal information for as long as your account remains active or for as long as necessary to provide our products and services, process your orders, provide customer support, manage returns and refunds, maintain transaction records, and fulfil our legal and regulatory obligations.

c. Usage and Technical Data

We may retain usage and technical data, including website activity, device information, IP addresses, and other analytics information, for a reasonable period necessary to analyze trends, maintain website security, prevent fraud, troubleshoot technical issues, and improve our Website and services.

The retention period for such data may vary depending on the purpose for which it was collected and applicable legal requirements.

d. Deletion or Anonymization

When your personal information is no longer required for the purposes for which it was collected, and when we are not legally required to retain it, we will take reasonable steps to securely delete, destroy, or anonymize such information.

e. Legal and Regulatory Retention

In certain circumstances, we may retain personal information for a longer period where necessary to comply with applicable laws, tax and accounting requirements, resolve disputes, enforce our Terms and Conditions, prevent fraud, or protect our legal rights.

15. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Request information about how your personal information is processed.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise concerns or complaints regarding the processing of your personal information.

To exercise applicable rights, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing certain requests.

16. CORRECTION OR UPDATE OF INFORMATION

If you believe that any personal information we hold about you is incorrect, incomplete, or outdated, you may request that we correct or update it.

You can contact us at:

Email: info@nestorain.shop
Mobile: +91-9310142961 / +91-9084640708

We will take reasonable steps to process valid requests within a reasonable period, subject to applicable law and verification requirements.

17. DELETION OF PERSONAL INFORMATION

You may request deletion of your personal information by contacting us at info@nestorain.shop.

We may delete or anonymize eligible information where permitted by applicable law.

However, we may retain certain information when necessary to:

• Comply with legal obligations.
• Meet tax or accounting requirements.
• Resolve disputes.
• Prevent fraud.
• Enforce our Terms and Conditions.
• Protect our legal rights.

Deletion of certain information may also affect your ability to use specific Website features or services.

18. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

19. CHILDREN'S PRIVACY

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

20. YOUR RESPONSIBILITIES

You are responsible for ensuring that the information you provide to us is accurate and up to date.

You should also take reasonable steps to protect your account credentials and should not share your password or login information with unauthorized persons.

If you believe that your account has been accessed without authorization, please contact us immediately.

21. CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time to reflect:

• Changes in our business practices.
• Changes in our services.
• Changes in applicable laws or regulations.
• Changes in technology or security practices.

The updated Privacy Policy will be published on this page with a revised effective or updated date.

We encourage you to review this Privacy Policy periodically.

Your continued use of the Website after the updated Privacy Policy is published will constitute your acknowledgment of the changes, to the extent permitted by applicable law.

22. GRIEVANCE REDRESSAL

If you have any questions, concerns, complaints, or grievances relating to:

• Your personal information.
• Privacy practices.
• Data security.
• Orders or transactions involving your personal information.
• Use of your information.

you may contact us using the details below.

We will review and address your grievance in accordance with applicable law and our internal grievance-handling procedures.

23. CONTACT US

For any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Nestora Realty Private Limited

Address:
Office No. B-04, Building No. A-65,
Sector 4, Noida, Gautam Buddh Nagar,
Uttar Pradesh - 201301

Email: info@nestorain.shop
Mobile: +91-9310142961 / +91-9084640708

Website: https://nestorain.shop/